- Gold plated, rose gold plated, and rhodium plated pieces have a brass base.

- Gold vermeil and rose gold vermeil pieces have a sterling silver base.

- Gold filled is composed of a solid thick layer of gold(14K or 18K gold) bonded to a base metal

With the proper care, your Simsmore jewelry can last a long time.

-
Sterling Silver Care: Sterling silver jewelry can be passed down from
generation to generation with the right care. We encourage you to wear
your silver everyday! Silver that is used regularly needs less care. In
rare cases, silver can tarnish when it is exposed to salt, air, and
products containing sulfur.

- Gold Filled / Gold/Rose Gold Vermeil
/ Gold/Rose Gold/Rhodium Plated: We encourage you to remove your
jewelry before showering, exercising, and swimming. Gold Filled,
Vermeil, and Plated jewelry can tarnish when in contact with perfumes,
lotions or hair products. Please avoid harsh chemicals such as bleach,
oil, jewelry cleaners, or polishing cloths as they can affect the
finishing. To help keep your jewelry looking beautiful, store it in
a dust bag, sealed plastic bag, or dry cloth bag.

- Piercing Style
Earrings - Surgical Steel with Gold Plated over Brass Pendant: These
earrings have a surgical steel post and ball backing making it perfect
for those with mild skin sensitivity. Please note that the pendant is
18k gold, 18k rose gold, or rhodium plated over brass and can cause
slight irritation for those with moderate or very sensitive skin. Please
remove before showering, swimming, working out, etc. Read the
recommendations above for plated jewelry for more information.

-
Solid Gold: Solid gold (10k and 14k gold) is a precious metal that will
not oxidize or discolor since it is the least reactive metal. The 10k or
14k alloy gives our pieces their beautiful, subtle hue. It is also an
active lifestyle’s best friend as it scratches less and doesn’t bend or
wear out as easily as 18k.

- Even something as strong as 14k solid
gold deserves some caring. To maintain its beauty, scrub lightly with a
toothbrush and warm water.

For most of the rings, they are adjustable. Please check the product titles to see if they are indeed adjustable.

Certainly, please leave us a comment during check out, or contact us through below form.

The shipping time is approximately 5 to 8 working days after placing an
order. If you want to receive your order earlier for a specific reason,
we can deviate from this in consultation.  You will receive an email
with the subject 'Your order with Simsmore is now completed' once the
order has been shipped out. 

Please send us an email to simsmoreinfo@gmail.com within 14 days after
ordering. We will then provide you with the correct instruction by
email. As soon as the item has been returned in the original packaging,
we will credit the amount to you. Costs incurred for the return will not
be reimbursed.

The place of delivery is the address that you have provided to us. If
this address turns out to be incorrect by accident or you have ordered
the wrong color/size, please contact us as soon as possible. If the
order has not yet been shipped out, we can then still change the address
or product. If the order has already been shipped, you will have to go
after your order yourself, we will help whereever possible.

We are available to shop online 24/7.

Our regular business hours for shipping and customer service are Monday to Friday between 9am to 6pm CET.